Sanne

Marieke

Marieke

Yvonne

Christelle

Jannie

Jannie

We highly value feedback from you, our client. Therefore, when you have completed your treatment, we ask you to complete a client satisfaction questionnaire: the Consumer Quality Index (CQI). This is a scientifically validated questionnaire that uncovers what you find important in your care and what your experiences have been with regard to the service we have provided you. Below you will find the average figures for 2024 with brief explanations.

– Treatment (1-5) = 4.9

This shows that most people have felt that they are taken seriously and that things have been explained in an understandable way.

– Deciding together (1-5) = 4.8

Clients receive information about the various treatment options and expected treatment results. Clients can also participate in the decision-making process. In addition, we provide information about, for example, self-help programmes and/or patient associations.

Implementation of treatment (1-5) = 4.5

Most clients have indicated that the treatment has been the right approach for their issues and that the treatment has been carried out as desired.

– Treatment information (1-5) = 4.5

Clients generally experience that the advantages and/or disadvantages of the treatments available for their complaints are explained and what results they can expect from the treatment. Information on how to deal with complaints is an important part of the treatment.

– Average report grade (1-10) = 8.9

In principle, the treatment within Basic GGZ is short-term treatment. Given the time constraints, we do our best to get to the heart of the problem as soon as possible. As a result, it is sometimes difficult to pay sufficient attention to the process, the explanation of the steps and/or the choices that have been made. The documents below (currently only available in Dutch) describe the main points of the treatment process. You’ll also find, for example, how and with whom we often work together. If you want a broader explanation about this during your treatment, or if you want to expand on it, you can ask for this and we’ll set time aside to explain further. Based on a quality charter model, each care provider indicates how care is organised for the individual client.

Quality Statute Sanne Lansbergen

Quality Charter Marieke te Nijenhuis

Quality Charter Yvonne de Jong

Quality Charter Christelle Delorme

Quality Statute Jannie Timmers

 

Lijn 1 stands for a transparent working method and a customer-friendly approach. But where people work together, misunderstandings can also arise. You may not agree with certain aspects or you may be dissatisfied. If you have any questions or complaints, please do let us know! We are always open to feedback about our actions. Together we can look for a solution. In the unlikely event that we cannot resolve the matter together, legislation offers you several ways to proceed with your complaint. The below links can direct you to further action and where to go for it.

Client information complaint scheme Dutch Institute of Psychologists (NIP)

Complaint form NIP

Safety, trust and transparency are important values for us and hopefully tangible in our contact with you. How we also handle your data carefully outside the room can be read in our privacy policy (currently only available in Dutch).

Lijn 1 Psychologenpraktijk

Lijn 1

Psychologenpraktijk